The Fine Print

Terms & Conditions

1. Butler and Bubbles assumes responsibility for lost or damaged clothing only up to a monetary amount five times our price for cleaning that item. Our maximum liability for any one order is $200. For any one item given to us, our maximum liability is $40.

2. Any clothing that has allegedly been damaged or lost by Butler and Bubbles must be brought to our attention within two days of the order being dropped off for us to consider giving compensation.

3. Customer is responsible for clearly separating and labeling items to be laundered, folded, pressed, or steamed.

4. Butler and Bubbles will assume responsibility for damaged items only if caused by our negligence. We will not assume responsibility for worn-out clothing, for items which fade or shrink during washing and drying, or for items given to us which require special care. We will provide special treatment for clothing if requested by a customer and will assume responsibility for damage caused by our not following a customer’s directions, up to the monetary amount listed above. Special-care instructions must be written in a note securely attached to the outside of the bag containing the clothing requiring special care. Special care includes, but is not limited to, stain removal attempt, ironing, steaming, hand-washing, drip-drying, drying on low temperature, washing with cold water, and washing on gentle cycle. We are not responsible if a customer leaves an item in the laundry which leaks or otherwise contaminates the laundry (such as crayon, lipstick or a pen). We are not responsible for damage to fasteners or underwire caused by clothing being machine washed or dried. We are not responsible for any lost items if a customer gives their laundry to a driver in an open bag. All bags need to be tied or securely sealed shut.

5. While we strive to return orders on time, conditions beyond our control may result in an order being returned late. Thus, we cannot guarantee on-time delivery. We will attempt to contact a customer in a timely fashion if a delay in processing or delivering an order occurs.

6. There is a minimum charge, depending on the customer’s level of service. We reserve the right to change our prices with notification.

7. Customer is responsible for the security of laundry placed in a public area for pick-up or delivery. In addition, customer agrees to indemnify Butler and Bubbles, our officers, agents, employees, and representatives, and assigns harmless from any damages, expenses, and liability including attorney’s fees resulting from the use of our services above the $200 limit explained above.

8. We will charge a $25 missed pick-up or delivery fee if a customer or his laundry is not available at the agreed-upon time. You may cancel a scheduled pickup or delivery appointment up until THREE HOURS prior to the scheduled pick up or delivery time , otherwise you will be charged this fee.

9. Payment is due upon delivery. We offer a pre payment discount for clients paying on or before pick up. Accounts 30 days past due are subject to a 2% per month fee and will not be serviced until bill is current. Accounts 90 days past due will be turned over to a collection agency and will incur an additional 25% fee.

10. These terms and conditions are updated periodically on our website.

This outlines how we collect, use, disclose, and protect your personal information.

Information We Collect

We may collect the following categories of personal information:

Identifiers (e.g., name, email address, phone number)
Commercial information (e.g., products or services purchased)
Internet or other electronic network activity information (e.g., browsing history, interactions with our website)
Geolocation data
Inferences drawn from other personal information (e.g., preferences or characteristics)

How We Use Your Information

We use your personal information for the following purposes:

To provide and personalize our products and services
To communicate with you, respond to inquiries, and provide customer support
To improve our website, products, and services
For marketing and promotional purposes
To comply with legal obligations

Disclosure of Personal Information

We may share your personal information with third parties for the purposes described in this Privacy Policy. We do not sell your personal information.

You have the right to:

Know what personal information we collect about you
Delete your personal information
Opt-out of the sale of your personal information (if applicable)

To exercise your rights, please contact us at butlerandbubbles@gmail.com.

Security

We implement reasonable security measures to protect your personal information from unauthorized access and disclosure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

If you have any questions or concerns about our privacy practices, please contact us at butlerandbubbles@gmail.com or 615.946.9190.